TELKOM *****ING MY DATA

I’ve sent a DM on twitter, only to get an automated response to send a WhatsApp. I sent a WhatsApp yesterday only for it to be a self-service operator. I’m really starting to get ****ed off. If this problem is not sorted, I am going to take things further. This is NOT the first time, this is happening, I complained about this same problem last year and was given utter **** service, with standard call centre replies. I will not accept anything other than my LTE data being replaced. Once again Telkom is *****ing my data – this happened last month as well as this month. This seems to happen every time Telkom network is down and I cannot log into my app. Last month, I bought a 40GB +40GB LTE bundle – within 2 days 20GB disappeared. This happened after I could not check my data usage (which I monitor daily) The same thing happened this past Friday (24 April 2020) I bought 40GB + 40GB LTE bundle. Data was at its normal pace - then Saturday around 17h00 the network went down, and I was unable to log onto my app once again. I was only able to log in on Sunday morning, I had 30GB. The network then went down again Sunday afternoon and I was unable to log onto my app. When I could eventually log in on Sunday evening, I had 19GB – which again is impossible as I monitor the usage carefully. Then Yesterday, Monday 27 April 2020 – the app was down the entire day and I was unable to monitor data. I took the sim out to check on *188# and a message came up to with a balance of 20GB (but when I checked the Sunday evening it said 19GB – please tell me how this makes sense). Then 3 minutes later, it was 12GB!!!!! I have proof as I took screenshots When I logged in this morning 28 April 2020 – balance is at 9GB!!!!!! I don’t want to hear anything about background data running and updates happening, IT IS NOT THAT – DO NOT SEND ME AN ITEMISED BILLING!!!! I have spoken to my IT guy and he said the usage is impossible. If you cannot assist, please send to a manager!! I REPEAT THAT THIS ONLY HAPPENS WHEN THE NETWORK GOES DOWN (WHICH QUITE FRANKLY IS OFTEN) AND I CANNOT OPEN MY APP. Data usage is between 4-5GB per day – I know this, because like I’ve said, I monitor it very closely.

The other problem is, Telkom says the data expiring first will be used up before the one expiring last, when I purchase LTE data and it runs into the new month - my allocated data gets used up before the bundle i purchased which expires 30 days before the other.

This has been happening for as long as I’ve been with Telkom and when I eventually put in a complaint last year, I was given the usual call centre response. I need this resolved today, I will be stopping my monthly debit order if my data is not returned.