TELKOM *****ING MY DATA

First off, shame on TELKOM for wasting my time and forcing me onto Hello PETER. The lack of service and problems I have had over the last week would take the whole day to outline here. I recently upgraded my account from a the slowest to the fastest 10 mbs line and increased my data to 50gigs ( before I was on 20 gig and never hit my limit) On Monday the 21st of September I spoke to (about 10 people at Telkom not one gave me the same answer) accounts and technical regarding being soft caped, they both informed me that I have in fact used 28 gigs ( not my 50 gig limit but have still been soft capped, 28 gigs is still very high for me I do not download anything except emails ) they logged a second complaint on the 22/09/2015 I called again to see if the issue had been resolved and they informed me that I had used 30 gigs of data ( impossible since I was soft caped and unable to surf the net) then on the 23rd I called technical to follow up and they say I have used 31 gigs a total increase of 3gigs in three days despite not being able to surf the net? Ref *** second level support still nothing and no one knows how to help.