Telkom *****ING money. Non-existent services.

I have been waiting for Telkom to move my line since November 2015. I have recieved absolutely no communication ( bar the R189 a month that is being debited from me) and no one can give me an order number.<br> <br> After spending two and a half hours on the phone with all the departments, having the call drop and the phone put down on me, I finally spoke to someone who now says that there is not Telkom infrastructure in my area and its not their problem. I have been paying for this service AND my new address is on the invoice that they send me every month. This is theft! <br> <br> They know they cannot provide the basic service but continue to take my money!!<br> <br> I have proof of all phone calls (4 of them) and witnesses. I have yet to speak to a manager/ supervisor. I will be taking this to the ombudsman as well as laying a charge of theft against telkom. This is utterly unacceptable.