CF
Chantel F

1 reviews | Active since Oct 2018

02 Oct 2018, 08:53

Telkom *****ing money

So I cancelled my services for Telkom in April already and still paid in June and Jule for services I did not receive. This morning the debit order went off again. I am extreemly upset about this, as services where cancelled and I received confirmation, Why is TELKOM still taking m money? As a consumer this is not fair, and at this stage I am going to sue for services not rendered and false deduction of a debit order that has been cancelled more than 5 months ago. And when I phoned to complein in September and I told them I was going to reverse the payment, they just go ahead.

0
Replies (2)
CF
Chantel F's update02 Oct 2018, 09:29
Reviewer Update
So I phoned them today, apperently the account that I cancelled at the end of April was only cancelled at the end of September. Which I questioned, and I was informed that if they send an email which indicate that your account has been cancelled it has not been cancelled. They are however going to work on the reversal of payment and incorrect billing, because everytime I reversed a payment, they charged me an extra amount. I do not recommend this company to anyone. They give a false indication of how cancellation has to be done and then they charge you interest because you reversed the payment, because they where not supposed to take any money from your account. Stay clear
Telkom
Telkom's reply27 Oct 2018, 10:31
Official

Hi CFourie2003

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Garreth
Telkom Social Media Team