Telkom *****ing money

Our debit order with telkom is set for the last day of the month september they tried to deduct money on the 29 th which they never did before. and then they tookna double payment in october on the 11th( september payment and october payment) now we got a statement saying that we owe a doublenpayment again upon speaking to a consultant he said that we ar ebeing charged a full payment because our debit order was deducted late how can we as loyal paying customers be penalised for a mistake from Telkoms side? this is un accapetable and unprofessional. we had good service from Telkom from day 1 and npw all of a sudden they keep charging us double becaue the cannot do their jobs properly. i need this sorted out immidately. if i dont get a satisafactory response i will not hesitatw to cancel my contract with them and i will spread the word of Telkoms incompetency. Sort this out NOW