Telkom *****ing money

On 21 September 2017 my Telkom line was cancelled and on 22 September 2017 I emailed my banking details and ID for the deposit to be refunded into my bank account, it has now been 23 days and I still haven't received my Deposit. Telkom Creditors phoned me on the 4th of October to tell me they are paying my deposit the same day, but 10 days later there is still nothing in my bank account. I want someone from Telkom to step up and take action, as your service is up to **** and we as the customers have to keep phoning you, because you are ***********. I want feedback regarding my Deposit ASAP!!!!!!!