Telkom *****ing money

In October 2019, Telkom changed my internet from ADSL to LTE. When I queried it, they told me they were moving away from ADSL due to cable thefts etc. Now, I have cancelled my LTE, to move to a fiber provider, and they have charged me a contract cancellation fee. When I queried this, I was told that the LTE was a 24-month contract. This was the first I ever heard of a 24-month contract. When they did the conversion, they did NOT inform me that it was a24-month contract. If I had known the time, I would have cancelled immediately.

Added to this, the moment I asked the agent to escalate this, my online chat was terminated, twice. Disgusting!