Telkom *****ing funds

<p>Hi,</p> <p> </p> <p>In July, Telkom advertised online a deal of Unlimited LTE internet for R799 a month. I responded to this advert and request that someone calls me. When the salesperson called, I asked them to confirm if I will get connection at my residence, and they assured that there is definitely coverage.</p> <p> </p> <p>The device was delivered on the 9th of August, and after continuously trying to connect to the internet in the 7 day cooling period, I again confirmed with the call center if there is coverage, and they told me that there definitely is coverage. However, I was still unable to connect.</p> <p> </p> <p>Telkom then stated that they will send through their technician to see what I am not connecting.</p> <p>Their technician only came through on the 13th of October, two months later. This technician from RNS consulting confirmed that there is definitely no coverage, and told me that he will inform TELKOM to cancel my contract.</p> <p> </p> <p>I also contacted TELKOM asking for cancellation, and they sent me a form to fill in. However, from them, I have not again heard from TELKOM.</p> <p> </p> <p>If I go in store to ask about the cancellation, they say it has to be done online. If I try to do it online, they tell me to contact 081 180. If I call that number, they merely say they are escalating the case, and someone will contact me soon. But no one contacts me thereafter.</p> <p> </p> <p>If I write to ********** I get no response. If I write to any other department, they ask me to contact the Cancellations Department. The problem is that the only method to contact the Cancellation Department is via that email address, and no one responds to it. They have no phone number at all.</p> <p> </p> <p>In this way, no one is assisting with the cancellation of the contract due to no coverage, and I am continuously being billed. This I definitely ****************. When applying for the cancellation, Telkom assures you that it will be solved within 21 days. More than 2 months have passed, and I am getting no response at all, besides the customer service guys always saying that they are escalating the case.</p> <p> </p> <p>In spite of having 4 contracts with Telkom, they give absolutely no service. Really disappointed at their service. I have two cases open with TELKOM: ********** 4 and ********** 3 but wonder if anything will be happening with regards to closing this contract.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Ismail – 079 ********** </p>