Telkom *****ing from the Elderly

<p>In March 2016 my grandmother moved to an old age home. We tried to have her lines (Tel and ADSL) moved, but they by mistake cancelled them. We had to have it all redone, new number, everything. The ADSL line NEVER worked. We have logged 7 faults with them for this line, and on her tel no: ********** 858 we have tried to cancel her DSL line as well. We eventually bought her a router, and got her a gmail account, and we load data on every month. But....TO THIS DATE...Telkom is STILL debiting her account with R 99.00 for the ADSL line and the R 165.00 / month for the DSL. Everytime we have logged the cancellation, they have asked us to send emails...fill in these forms...they have even confirmed receipt of them and assured they it would be cancelled, and the funds refunded, but as yet nothing has been done. Telkom is a bunch of Lying *******, and if someone doesnt contact me on ********** 532 by close of business tomorrow, I will cancel everything she has and I will post on every social Media outlet that I can find about HOW TELKOM ABUSES THE ELDERLY. Everytime she tries to call herself they put the phone down on her. everytime I phone they send me on a merry chase...call this number call that number. no more and no further. </p> <p>I want:</p> <p>THE DSL ON THIS ACCOUNT NUMBER CANCELLED: ********** 70986</p> <p>THIS ACCOUNT NUMBER IN ITS ENTIRETY CANCELLED: ********** 50001</p> <p>THIS AMOUNT TO BE REFUNDED TO HER: R 1815.00 FOR HER DSL (MAR 16 - JAN 17)</p> <p>THE AMOUNT TO BE REFUNDED TO HER: 1089.00 FOR HER ADSL WHICH HAS NEVER WORKED (MAR 16- JAN 17)</p> <p>Please contact me immediately so that we can get this sorted out.</p> <p>Jennifer - ********** </p> <p> </p>