Telkom *****ing from the church.

For the past 2 days i have been on the phone with Telkom to please explain the account we are paying. The church i work for had a 32 month contract that has been running for 99 months now, yet we are still paying for items after all this time from the original contract. No one seems to know why and what these items are and why we are still paying for it. I have been passed from one department to the next for 2 days, hours on the phone and complete ignorance from their side. The one item, a modem at R57 a month has now cost us over R37 000?!!! For lines installed in the office we pay R72 a month, which has come to R7128!!! WHY!!! No one seems to know and i am running out of options as to who actually has a clue and can sort this out. In my mind they are *****ing from the church and getting away with it. If i do not get answers soon i am going to put in a complaint with the Ombudsman.