Telkom *****ing from our account!!!

We had a month-to-month agreement with Telkom for wireless internet with a 30-day cancellation clause. On 8 June 2017 we gave the required notice (appropriate forms and required attachments) to the instructed e-mail address. When we had no response (don't get me started on trying to solve this via telephone or going to the local Telkom shops...), we e-mailed again on 11 July 2017 and again got no response. We finally managed to get someone to listen to our request at the Telkom customer line on 4 August 2017 where the lady asked us to email our request directly to her at ********** as she promised to take care of this. Obviously this did not happen!! It is now 17 September and the money is STILL BEING DEDUCTED from our bank account every month! We even placed a stop on the debit order on our account with the bank, but Telkom still find different ways to take to take the money from our account! This is unacceptable and we feel Telkom is now simply *****ing money from us and the theft is getting worse!! Since writing this originally on HelloPeter, we received an "apology" and reference number to resolve this, but on 22 Nov they are STILL *******LY DEDUCTING MONEY FROM OUR ACCOUNT! and want to know how they do this, even after we put a stop to on the debit order? THEY JUST CHANGE THE AMOUNT TO BYPASS THE SYSTEM! This is ******** BEHAVIOUR and if we don't receive an answer in 24 hours, we will open a case of theft. It is time someone gets them to stop this!!