Telkom *****ing from me via debit order

My monthly Telkom debit order is R305/month. for the last two months you have been debiting my account with R507. Why are you *****ing from me you *******? I cannot even log an issue via your website because the help page cannot open. My next move is social media if you don't fix this **** - and believe me, it will cost you more than what you are currently *****ing from me you ****** *******.