TELKOM *****ING FROM ITS CUSTOMERS

I BOUGHT a prepaid SIM card from Telkom. Used it for data only for probably 6 months or so. July 2019 I loaded 5gb of data onto the card (no. ***) only to receive a CARD INVALID signal. I called Telkom and was told the card had been made "INACTIVE" as I hadnt used it for a while. They said I had to go to a Telkom store and it would be sorted out. I went to TELKOM at the REDS MALL and was 'helped' by Rachel Rangoaga. (CASE NO. ***3) She told me that the card had been CANCELLED and gave me a new card (No. ***) and assured me that the 5gb data would be transferred to this new card within 7DAYS! 3 weeks later my data had still not been put onto the new card. I went back to TELKOM store in Irene and was told they could not help me - I had to go back to REDS MALL. I did this yesterday only to be given a new CASE NO.***6 - and to be told that TELKOM have in the meantime issued my old number to some other person who had USED ALL MY DATA - and that it was not TELKOMS problem to sort it out. I cannot believe the ****** cheek - that card was MINE - I had bought it and they had NO RIGHT to just give it to someone else - especially as there was a query and case no. attached to it. This is pure and simple theft.