Telkom *****ing from customers coz of they billing system failure not doing debit

Im so frustrated with Telkom bad services , Telkom didnt do their debit orders for a about 3 to 4 months now ive been going to their kiosk in waterfront where the staff gave me code to pay at the post office! Which i think its just rediculous because its a debit order not cash payments . My debit order date is the 5th i paid my account the 6th or the 7th , which means that Telkom gives you 5 day grace to pay your account , meaning they wont charge you for late payment but still they charged me extra r200 which my bill is r139 i paid the r339 amount in march and thrn suddenly Telkom making a habbit of not doing their debit orders thinking they can make money out of me by their system fault. . Now this month i received a bill of r1080 where i dont know that amount came from. First of all if thry charge r200 for late payment 3/4 months would be r600/****but where does the 9ther extra come from. . Ive been going to the telkom kiosk for months noe their stafg send them emails but no response for few months , suddenly they send an email that states its a system fault they wont pay me back and i just need to pay that amount then they will reconnect my WiFi, which i told the staff member that i wont pay for telkoms fault this is a debit account not cash payment so they system must pay that amount. . Now this month Telkom debit r950.86 the staff member said they send a refund email coz its not mt fault its been 2 days now no response if i dont get that money back i wont have transport for work for this month and my wifi is still suspend which i dont know why ! This situation needs to be stop they *****ing from their customers because they have a billing system failure that doesn't do their drbits and their customers must pay tor their billing system fault! They dont even allow cash payments just debit orders probably so that can ***** from us . Here's the case number ********** 9 of all the emails the staff member at waterfront kiosk send them