Telkom *****ing from clients this has to stop

Telkom is *****ing from clients, in December i decided to give Telkom a try and i took out 2 phones on a deal they advertised,they did not load data as per contract and i was therefore charged out of bundle fees for and now they have slapped me with a R3000.00 bill instead of R716 .00 and it is my fault despite me signing for a zero spend limit. Their service is so bad i have spoken to almost 4 consultants between sicnce then and another one called Thando put the phone down on me today when i asked to speak to a manager.I have even gone to the Menlynn store where i got the two devices and i was just told that we have logged a call and billing will get in touch and guess what they never got hold of me instead they handed me over without even solving my issue. I have decided to take this issue up with ICASA and the Advertising association because this is just shocking and very bad.