Telkom *****ing deposits and canceling contracts, no communication

On 31 January we opened a contract for the Wifi Deal Telkom was running. Everything was approved but almost 2 months later nothing has happened since. After receiving no information, we called to find out when the installation will happen, they told us that we have not paid our deposit which was never communicated to us. We paid the deposit the same day. This was on 12 February. We have been calling very often to find out what the delay was, they told us they would send someone to do the installation, nobody ever came. When we queried again, they told us they have terminated the contract but couldn't give us a reason as to why, why we have not even been informed of this and we haven't received any refund of our deposit. So is Telkom *****ing deposits and canceling contracts now? The person we spoke to, was Nhloniswa at the online domestic new applications. I also spoke to numerous others including, Thabo Nzana. The least you can do is give a valid reason for canceling a contract 2 months after the application and refund our deposit But we are yet to receive any communication.