Telkom *****ing customers' money again!

So Telkom are at it again and *****ing my money, your consultants are clueless as to why Telkom are robbing their clients. I have 3 contracts with telkom. 2 cellphone contracts and 1 wifi contract.

The cellphone contracts stipulate that each contract has 50 free smses a day. 50!

I have been charged R295.30 for smses on one contract and R25 on the other cellphone contract. When I queried this with the consultant, Thando in the DBN Call centre, he advised me that there is a cap on the number of character used in an SMS! What utter BS is this???!!!! Furthermore he cannot tell me what the cap on the characters are!! Thats as far as their consultants know when it comes to *****ing clients money.

Secondly, the 2nd cellphone contract which I have with Telkom was taken out in December 2018 which was R149 pm for 24 months. I have been charged R189! in December it was R175! This excludes the usage which supposed to be free according to the contract that was taken out (50 free smses a day, 100 free anytime minutes a month).

After receiving all of this frustrating news from the consultant, I asked to rather speak to a billing consultant. He advised me that he does not have contact with the billing department and cannot transfer me to them!!

Telkom, this is your last strike. I have given Telkom chances to resolve their mistakes before, but this time I will not be so lenient. Theft charges will follow! All calls with telkom are recorded. Please do not conveniently lose these calls. Call with consultant today, 31/1/2019 15:53.