Telkom *****ing Clients Money

After numerous attempts to get Telkom to contact me directly in order for them to refund my 4 instalments that went off after the cancelation of my contract I still have not heard anything from them. They have rep**** 3 times to my Hello Peter complaint, but still no direct email to sort out this issue. How difficult can it be to just contact a client???? Its as if ignoring the issue is going to make it go away! This is theft and something will be done about this.