Telkom *****ing Again

Pathetic service delivery. I have loaded a request for 2x months now and no one has called me. I have a reference number which was sent via sms. Loaded a new request and have a new request number. Still nobody has contacted me. They keep throttling the WIFI speed. At 1st it was I have a uncapped line and I had used too much. Now its the 3rd April 2022 and my line is still extremely slow. I have done a SAIX Speed test. I am paying for a 4 Meg line but I have screen shots of my speed running at 0.2 Meg. I need this contract to be refunded as I am paying for a service which is not delivered by the ISP