1 reviews | Active since Aug 2014
Telkom *****ING again!!
I relocated from Johannesburg to Cape Town at the end of January. I went to Telkom Direct at Fourways Crossing at the end of January to cancel my contract after which they told me they will cancel my contract but I will have to pay until the end of February as there is a 30 day cancellation period. At the end of February I got the bill which should have been the last because according to the person at the counter that helped me my contract was cancelled!! With that said I received a bill at the end of March and they debited it from my account AFTER my contract was CANCELLED!!!!<br> <br> Now can anyone at Telkom tell me why I am still paying for a contract that was already cancelled????? Why do you at Telkom ALWAYS go out of your way to make it unpleasant to work with you???? This just spells out Telkom's INCOMPETENCE to adhere to the request of customers!!! You are UTTERLY USELESS in just performing a simple task like cancelling a contract!!!!!! You are now *****ing from me as you do NOT have my consent to debit my account!!!
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM99631.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM99631.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,
