Telkom *****ing

Your service is absolutely pathetic, wanted to cancel a contract and was told what process to follow which we did and gave 30 days notice to have the mobile contract cancelled. The email was sent on the 9th of October 2017 14H40 to ********** and got a read report on the 10 October 16H28. Telkom states that the line will be cancelled 30 days after receiving the cancellation form right? So it should have been cancelled the beginning of November. This didnt happen so we allowed the debit to go through for the month end of November but because telkom did not follow their cancellation policy we put a stop order for December but the phone still had free minutes and free data and we used the phone within those boundaries while getting another contract through a different service provider. In January again used the phone for 2 or 3 calls within the free minutes then removed the sim card and again Telkom tried 2 debit the account and again it didnt go through, the reason I put a stop order on the account is because Telkom would still be trying to debit my account if I did not do that. Not following your company cancellation policy is ******** you were given 30 days notice and you did not cancel that line which means you were actually trying to ***** money from my account by debiting a service which was meant to be cancelled and Telkom made the mistake not me. I have been harresed by Blake and associates and phoned multiple times and telkom has promised to rectify this and I've been promised a manager would phone and that never happens. Telkom has ruined my name and this is all because telkom can not follow their company policy. I have agreed to pay what I think I am liable for which is R99 in December and R99 in January which i feel I'm paying for telkoms mistakes but Telkom has decided on a figure of R600 and some what rands. I tried for the last time to speak to a lady by the name of Mphaeileseng which can not tell me how Telkom has decided on this figure and who says she cant help further I asked her if I could speak to her manager and the manager (Masilo Mohale) did not even want to speak to me! She told me he does not want to talk to me, is that customer service or what? They again asked for proof that we sent the forms which I have sent countless times to several people and I'm not going to do it again. I feel I need to start billing Tellom for my time and ruining my name because of a mistake they made. I suggest Telkom sorts this out or I will get my lawyer to sort it out I have all my documents proving I followed your procedure so stop wasting my time and sort this out!!!!