Telkom *****ing

This is my fifth attempt on this medium to get my matter resolved. This is over and above the two or three visits to the Telkom stores on the same matter articulated in this message. On the 24 May I bought a 5GB data bundle to top up the integrated SIM card for an amount of R195.00. This transaction went through my credit card on the 26 May. Having paid the said amount and inquired at your Menlyn outlet about this transaction, I have not received any response to this matter nor have I received the 5GB in my SIM card balance. Will someone please top up the SIM card or I get my refund? Number: ********** 232; #Sales; Bongani Mfeka. I was requested to submit proof of purchase via an email to ********** which I did. To date I still haven't heard from Telkom. Where else do I need to go now?