telkom ***** money

On the September 26 I called telkom mobile call centre to let them know I had a problem with my bank account and that I need to do a payment into the bank so that I can pay my account.I then spoke to a ahent that gave me a reference number that wasnt even mine (at the time I didn't even know it was the wrong reference number ,other than that I paid the money I then get a text on the 12 October that I've never paid the account..I then call to inform that I've had paid the account and this the reference number that your agent gave me,at that time they inform me that the number was incorrect at this time they are trying to deduct R849.73 and not R439.34 which had doubled now..I then accrued R438 bank charges by now...I then called the CC again and explain myself all over again.then spoke to a Team manager called Sydney that said he will sort it out,couple of day no call from back office I called again spoke to a other team mangers.she inform me that they moved the payment to the right acoount..it's now the 25 of Oct and I've been deducted once again R843.73 and no one Wana help me telkom mobile *****s from people and I'm just done with this network I'm so upset