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Daniel M

1 reviews | Active since Mar 2018

26 Mar 2018, 19:06

Telkom ***** data

I have a Telkom SA Lte router and 24 month contract. Last month I ran out of data on the 24th of February. I bought 40 gigs of once-off data which would expire on the 23rd of March. When my contract data rolled over 1 March, Telkom started using my contract data first which was then depleted on the 20th of March. I was left with 20GB of the once odd data but that expired on 23 March which means that I once again had to bus once off data even though I had 20GB left. Why does Telkom not first use the once off data that I bought before finishing my contract data? This is a clear *******.

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Replies (5)
Telkom
Telkom's reply18 Apr 2018, 10:07
Official

Good Day

This response serves as confirmation that your query has been received. Please be assured our team has tasked this matter to our mobile division to follow up and advise.

Please accept our apologies for the inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

DM
Daniel M's update02 May 2018, 18:21
Reviewer Update
Bronwyn, i still await a reply from Telkom on the above. In the meantime I am away until the 12pm on 2nd May. By 6pm that day the Telkom app tells me have used 4GB of my 10GB bundle in 6 hours. I havent even been on the internet. The rip-off continues.
DM
Daniel M's update14 Jun 2018, 12:04
Reviewer Update
Telkom SA has not bothered to reply to this complaint.
DM
Daniel M's update14 Jun 2018, 12:05
Reviewer Update
I have a Telkom SA Lte router and 24 month contract. Last month I ran out of data on the 14th of May. This data would expire on the 15th of June. When my contract data rolled over 1 June, Telkom started using my contract data first, meaning that the unused once off data not used would be lost by 15 June. Why does Telkom not first use the once off data that I bought before finishing my contract data? This is a clear *******.
Telkom
Telkom's reply25 Jun 2018, 07:33
Official

Hi Daniel ,


Thank you for getting in touch with us, we apologise for the late response.

Please be advised that the recurring data is always use d used than the additional data.


We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,