Telkom Static IP Service not working!

Good day, I purchased a fix IP address for my ADSL line and its been 2 weeks now and I get this error on the SMT Portal: Please note: Our Static IP reservation system is currently not responding. We cannot allocate your IPs now. We apologize for the inconvenience. Please try again later.

That was 2 weeks ago! I have phoned the call center every day and end up holding for 30 minutes and then get promised a phone call back to which nobody ever calls. Please can you sort this issue out for me ASAP!!!