Telkom Static IP doesnt work

I purchased a static IP from Telkom for hosting my emails and website.<br> I phoned 10210 and 10217 and none of the Agents can assist me they just log calls to the escalation desk as their response is, we cannot Help you. We will get someone to call you back.<br> <br> If have been struggling with this issue for 3 days now. ***???<br> If I knew that it would take me hours on the phone to get nothing from Telkom than I would have never used telkom in the first place. Now I am losing money and time at a fast rate.<br> <br> Why do you sell a package you cannot support