Telkom Stars Again! NOT

We are three and a bit months into the new year and I am already on my third ADSL fault!! and to make matters worse it is a recurring fault that has happend five times since I started the service. <br> <br> All the response I have had from the latest one that was loggen online was a message informing that the call had been logged and not to call them!<br> <br> That was on the 4th April and after 8 days the job still has not been handed to the technicians.<br> <br> My last two faults took 20 and 9 days respectivley. <br> <br> Is it to much to ask that the fault report gets to the technical division within two days and that when they fix a fault it stays fixed (check first paragraph)