Telkom stalls when they have to cancel accounts

Reported inability and refusal of Telkom to help me cancel ***.<br> <br> I received a reference SM183171 and case number *** and eventually I was told my contract will be cancelled.<br> <br> I also expect the payments back for the three months that they did not cancel my account. The lady gave me an email account to use to discuss this and a case number.<br> <br> My email does not go through to the given email account [Email Removed]<br> <br> The struggle to resolve any complaint or request with Telkom other than new accounts feel almost **********.<br> <br>