Telkom stalling my refund so it is credited to next month's bill

Good Day,

I requested a refund of R800 on my account on 1 February 2023. I received the case reference number ***4. On 3 February 2023 I received an email saying that my case was closed. I thought this meant that my refund had been processed and waited 3-5 days. On 8 February 2023 I called to follow up and was told that someone tried to contact me to send a proof of payment, which was not the case. I did not receive such a communication. I was then told I need to send a proof of payment to *** On 11 February 2023 I called again to follow up on the case and was told that it would be escalated to the intended recipient. I was told my account was credited with the amount owed and I immediately refused and told the agent that I want my money back. As I had stated on 1 February 2023. On 15 February 2023 I called again for a follow up and I was told that I need to resend my proof of payment to somebody new. ***.

It has taken two weeks to process my refund and the time spent on the phone and this treatment is simply unacceptable.

Regards