Telkom Staff unaware of New Product

I currently have a Prepaid Waya Waya Line. I received various sms'es, telephone calls and emails advising me that I need to migrate to the new Prepaid Waya Waya Fixed Line Look Alike service by the end of October 2015 or else my service will be discontinued. The number is call is 10213. I spoke to more than 10 people at the call centre yesterday. None of them knew what I am referring to. I went to my nearest Telkom store. They told me that they don't deal with this. The next store is OUT OF TOWN. However, this store also, does not know anything about this product. This service is appalling. How can Telkom introduce a product and the staff not know anything about it? Most importantly, how can Telkom expect customers to drive more than 100km to get to a store to complete this migration, when it is Telkom's decision to change customers from their existing line. Surely Telkom needs to make it convenient for customers to attend to this? What about the infirm or elderly? I cannot drive to stores more than 100km and be told that they know nothing about the product. The call centre staff are very unhelpful and not knowledgeable about this product at all. Very poor service by Telkom.