MS
Michelle S

1 reviews | Active since Jul 2011

04 Jun 2018, 09:46

Telkom staff super helpful

I upgraded my LTE account about a month ago - Telkom had a Double Data promotion so instead of getting 20Gb per month, i would get 40Gb per month. I didn't get my extra data and called in to find out what was wrong. The staff were super helpful, after investigating they explained the system did not capture the extra data. They reprocessed the order and fixed the data issue all within 2 hours. Thanks for the great service.

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Replies (1)
Telkom
Telkom's reply13 Jun 2018, 09:17
Official

Good morning.

Thank you for taking the time to share the positive experience you have had. If you have any further queries please do not hesitate to contact us.

Hope you enjoy the rest of your day.

Regards,
Moenieb.
Telkom Social Media Team.