Telkom staff not competent

I took it upon myself to call Telkom on 10210 to get either the correct number to call or get the service I wanted to add to my account. That was the worst thing I did. I have spent half an hour on the phone with Telkom for them to assist me with my statement so that it reflects all the calls I have been making for the month and all I got was call a call 10213 which I called and then they told me to call 10210, then they told me no it is a sales enquiry call 10213 which I did and they irritatingly told me no it is a 10210 job. At this point, my tolerance level for call centre staff was skyrocketing because it showed the incompetence of the staff. honestly, it really feels and seems to me that you are not only another SoE rather the worst of the lot because of the facade you put on.