Telkom staff need manners

I called Telkom to cancel my contract which is on a month to month. I called in August and was told it is cancelled then the debited me R1700 when I call today it was not cancelled. This time I spoke to a lady by the Name gugu she is rude and refused to put me through to her manager as well as putting me on hold for long periods at a time. So here is a warning if any one calls Telkom and get this gugu person I would just hang up and call again if this is the type of class of person that works there, Telkom is in for a bad ride. Telkom get your sh#t together and move forward don't let these staff members bring you name down. There are thousands of people out there who will help lift your company name up. Get rid of the dead wieght, hire people who want to be there and help your customers grow.