VR
Vee R

1 reviews | Active since May 2015

22 Mar 2016, 12:11

Telkom Staff mislead you with false statement

Hi,<br> <br> I am a TELKOM customer. I have 4-5 existing Telkom connections. When i got 5GB SIM only data deal, the TELKOM store staff told me that it is a MONTH to MONTH DATA SIM only deal. Today when i went to the SANDONT branch to cancel my 2x 5GB SIM only Data deals, they came up with the 24months story. Initially when i got this deal, the staff suggested to get SIM Only deal which will be a MONTH to MONTH not 24months.<br> <br> Is there any ethics or customer sanctification policies which won't misguide the customer? Or it is a trick to trap the customer with false statements?<br> <br> Please get back to me to resolve my problem.

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Replies (1)
Telkom
Telkom's reply22 Mar 2016, 14:42
Official
Hello vin256,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM215730

Regards
Luleka
Telkom Social Media Team