Telkom staff makes empty promises

I've app**** for a Telkom wireless homephone after Telkom had said they won't be replacing cables in my area. I've been without a landline for 5months now and to date nothing has happened. I've had to drive out to a Telkom store every 3 or so days just to stand in long queues and wait for staff to finish sending whatsapp msgs and only to be told that the device is not ready. Initially they said it's because of Mweb. I did their work for them and sorted this out. Then they say 5 days. That came and went. Then \Sorry sir