Telkom staff incompetence

I have been trying since 12 May 2020 to get an order ***A cancelled at telkom.. I've been calling everyday since the 12th and no one has helped me yet. Everytime i call they say will make a note and escalate for cancellation and yet uptill today it hasn't been done! I dont know who's not doing their job, whether its the consultants i speak to or the accounts department, its just soo damn frustrating..Ive also e-mailed them last week and told them in detail as to what is happening, and today u receive a reply from LWAZI stating that i must call 10213 . I mean it is ridiculous, no one wants to do their damn job. They lack Customer Service Integrity . I am so dissatisfied with the way telkom has treated me , such a reputed company, being put to shame by the *********** staff they employ! And by the way telkom doesn't even deserve that 1 star.