TELKOM STAFF DONT KNOW HOW TO DO THEIR JOBS!!!!!

I have a cellphone contract with telkom mobile, for the months of November and December 2014, i missed my payments on my acc, and as expected my line was suspended. During this period i misplaced my sim card, and i needed to do a sim swop. I then made payment on the 30th of Jan 2015, where telkom debited the amount of R1550 and left R49 left in arrears as the say that R1550 is the maximum. So at this point the couldnt do a sim swop for me in the telkom store until i settle the R49 that is in arrears. i then settled the amount outstanding on the 10th of Feb and straight after i took my proof of payment to Telkom direct in gateway for them to send it to the call centre. i was advised of a turn around time of 72 hours. After 72 hours i was still told that i am unable to do a sim swop as my acc is still showing as suspended yet my payments are reflecting and have cleared in their acc, i was back and forth to telkom every second day where cases have been opened for me then closed acc but still with no result, it is now the 5th of March and still i am not able to do a sim swop, they have now debited me again at the end of Feb but still i have no acc to a service that i am paying for!