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Anto-mari Bosch

1 reviews | Active since Jul 2015

12 Jan 2018, 10:22

Telkom staff do what they like just to take your money

My experience with Telkom leaves a bad taste in my mouth... Every month I have to phone to ask for statements to be send. I prefer to do manual payments on the day I receive my statement. On the one account I get charged R200.94 rejection fee every month, but on the other two accounts I do not get charged. When asked to rectify that extra charge, I am told I am not allowed to do manual payments, as according to the terms and conditions of my contract, I have to pay with debit order. I logged a call, my reference number was ********** 4 and after a week that call was followed up and the lady just kept going on about the term and conditions and that is why I get charged extra. I must stop doing manual payments. Debit orders gets auctioned 10 working days prior to debit date, but statements get processed only on the 4th of the month. That is ******** business practise. I refuse to pay with debit order because they are *****ing my hard earned money.

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Anto-mari Bosch's update09 Feb 2018, 10:37
Reviewer Update
After I brought it to their attention that all accounts are being paid on the same day, but only one gets charged the rejection fee, they start charging rejection fees on one other account as well. Where in the past it was not charged. They tell me that it is an automatic charge, they do not have control over it and can't remove it, but now they had control to load that charge. I insist that they credit me the full amount charged for rejection fees, as my account is paid on no later than the 5th of each month.