Telkom Staff assistance

Good day

I went to the Telkom store in Cape Gate to get a sim swap done, when I came there the first time I was told to come back as I needed to call the call centre to assist me. I went back the next day after I called the call centre and was given a sim card and told there system was off line and I needed to call the call centre again to activate it which I did and was informed by the call centre that they cannot activate my sim card I need to go in store to do it.

A week went by and again I went into the store and then was told my sim is under credit check so they do not know when it will be switched on.

Firstly this is a sim swap I want to do and not apply for a new contract, how is t=it possible that it can take so long. Telkom wont be adjusting my telephone bill during the time my sim is off and top it off the staff at Telkom Cape gate are just not interested in assisting customers. The attitude I received when I went into the store on Saturday was utterly disgusting, and no one is willing to sort this out for me. I am at my witts end because I am being sent from one place to another and no one gives a damn about trying to sort this out but come end of the month Telkom will be doing there debit order.