Telkom staff are useless

i tried to cancel my contract on December 2017, so i called the call center and the agent said i need to fill in the cancellation form and send it, so i did that and still my contract never cancel, so i called again and spoke to another agent and he said i must forward him the mail and he will sort it out, so i waited and on the 25 Jan 2018 i called the call center again and explained to the agent about what is happening, he said i must forward him the mail so i did and than he requested a ID copy, so i sent it, he than said he will get is sorted, i told him how long is has been going on for and asked him to PLEASE PLEASE help me with this, but still nothing i even sent him an email and he did not reply. also he said that i need to pay for Jan 2018, and i said no, this contract was supposed to end in December 2017, and i told him i just want to pay for my second contract, so he said i must not make payment and i must wait for my old contract to be cancelled.Still waiting for that!

This is not the first time i had a problem with Telkom and the staff. My biggest mistake was taking a second contract with telkom. I advise all people not to have anything to do with telkom, the service is just ****!