Telkom staff are poorly trained, or *********.

Greetings. I was at Telkom in Promenade a few days ago, looking to cancel 1 of my 4 contracts I had with them. Knowing that the cancellation fee depended on how much time was left on the contract and whether or not it came with a device.

And yet the lady who "helped" me, I cannot recall her name at this moment, was adamant that the cost would be R800 per contract cancellation regardless of how much time remained.

I may not know every detail about my contract, but I do know how it works. It makes sense as I had been a customer with them for almost 6 years and planned to remain one for the foreseeable future (they may cost more than other network providers but their speeds usually made up for it).

I barely got any words in during the few minutes she saw to me, despite having had to wait for over half an hour before being seen to.

Needless to say I don't like being **** to, regardless of whether or not I know the actual details. If they're uncertain about how something works, they should ask someone with more experience or at least say they're not sure. And the store management should ensure that proper training in how the contract works is received by everyone.

Of course I decided to go to a different branch the very next day and close all my contracts regardless of any penalties that may have incurred, as it turns out I wouldn't have even gotten any.

But I will never again recommend Telkom to anyone.