Telkom staff are either useless or extremely rude
Please will you go ahead and cancel the line (043) ********** . When I originally cancelled it with you on the 7th of September 2018, I was going to get Blaze Internet which requires no telephone line because of the trouble we had with Telkom. You then promised that I can contact you any time and that you would assist me and you convinced me to go with Telkom for telephone line and ADSL. So we did not go ahead with Blaze Internet.
You then assured me that our new business line would be up and running by the 1st of October as it would be 23 days later. Well, Monday morning and our new business has NO INTERNET. I call into Telkom with the 2x reference numbers you gave me:
AI ********** AI **********
I was then told by the consultant (I think his name is Keershen), that the order was only sent through that morning by the retentions department and it would take longer than 21 days to get set up. Also, the order was not done on ********** but instead on ********** . So he had to cancel that and place a new order, namely:
AI ********** 20A
But, he promised me that it is on High Priority and that it would go much faster than the orders that you had placed. He mentioned that it should be completed within 48 hours.
I then called in again yesterday morning and spoke to another lady who said that she was going to give my number to Keershen and get him to call me before close of business yesterday because my number has been sent to the infrastructure department and it should be released yesterday. At 16h30 I received NO PHONE CALL. So I called into Telkom again and got through to LUYANDA KHUMALO……. Well now, she is another story…… BECAUSE OF HER I HAVE FINALLY DECIDED TO CANCEL OUR BUSINESS LINE AFTER 4 YEARS OF BUSINESS WITH TELKOM. SHE WAS THE MOST RUDE AND UNHELPFUL PERSON IN THE WORLD. SHE TOLD ME IT WOULD TAKE 21 BUSINESS DAYS AND THAT EVERYONE ELSE I SPOKE TO ARE *****. I ASK TO BE TRANSFERRED TO A TEAM LEADER OR SUPERVISOR AFTER WHICH SHE SAYS THERE ARE NONE ON DUTY. I ASK FOR HER SUPERVISOR OR TEAM LEADERS NAME AND SHE SAYS SHE IS NOT ALLOWED TO TELL ME THEIR NAMES. I ASK TO BE TRANSFERRED TO SOMEONE ELSE AND SHE SAYS SHE IS NOT ALLOWED TO DO THAT…… BUT SHE TOLD A BUSINESS CUSTOMER NUMEROUS TIMES THAT I MUST DROP THE CALL.
I RECEIVED THE MOST DISGUSTING AND FRUSTRATING SERVICE FROM LUYANDA KHUMALO EVER IN MY ENTIRE LIFE. I AM A HAPPY AND EASY PERSON AND SHE PUSHED ME TO THE POINT OF NO RETURN.
So please will you cancel everything with immediate effect. We need our business up and running today, I am using my phone as a Hotspot and my data is already on 3 Gig.