Telkom Southgate Mall with *********** staff.

I bought 2 hauwei p40 lite cellphones on two different days 16 and 17 july 2020. I was informed that the phones have a 100 screen cover warranty. Of which i signed for. Today on the 21 September 2020 one of the phones had a cracked screen i went to telkom knowing very well they had informed me of a 100 day screen cover protection. When i went to telkom southgate mall where i purchased the phones i was informed that i didnt register for this cover i was supposed to register within 7 days of the purchase. The consultant lies to me saying she informed me of which she didnt. All she said was sign here without informing me. Why wouldn't i go online and register if i knew that i had to do that. Even the Hauwei agent who was not even there when i purchased the phone is saying i was informed. How would he know when he wasn't there. He was called at a later stage to step up the phone for hauwei id, if he knew i was supposed to set up this cover why didnt he do it for me. They ate supposed to set up every thing before you take the phone home. Im very disappointed in the manner they handled this situation and the lies they are creating saying they informed me of which they never did.