TELKOM SOUTHGATE

I had an incredibly frustrating experience with Telkom Southgate regarding a ****** phone claim.on the 12th December, I visited the branch with my dad and submitted all the required documents for the claim. I was told I’d receive an email to confirm everything, but December passed with no email or progress.

Yesterday, I called the claims department, only to be told that there was no claim on their side after providing my ID and other details. Shocked, I tried calling Telkom Southgate directly. Let me tell you—this branch NEVER answers their phone. After countless attempts in the past, someone finally answered, but the experience was even worse.

The lady who picked up the phone had a horrible connection and clearly had no idea what I was talking about. She asked if I remembered who assisted me, but I didn’t know the name. Eventually, I had to hang up because the call quality was unbearable.

I’m paying R320 every month for insurance, yet Telkom Southgate seems uninterested in helping me with my claim. Their lack of communication is appalling—no email address to escalate issues and a phone that just rings endlessly most of the time. I am still waiting for call back till today to find out what happened