TELKOM South Africa - Serious Problem vs Lack of Adequate Response

I have not received my Telkom statement for October 2024; I usually get the account midmonth. Please send me my account to enable me to pay it. I understand that the issue as presented below is in process of being resolved. However, it should be noted that the issue below has nothing to do with my normal monthly payment. Should I not receive any correspondence from either of the above entities, I shall pay what I would usually pay without the added costs. PLEASE READ THE LETTER BELOW. As a state pensioner I cannot afford to NOT PAY MY ACCOUNT and I need my internet access, therefore I will pay what I will pay as stated until this issue has been resolved. Dear Sir/Madam I became a Telkom customer at the age of 18 years. I am now 69 years old which means I have been loyal to Telkom for 51 years and I am still loyal to Telkom. I am a SASSA state pensioner with no other income. During Covid I had to use my savings to survive which resulted in me applying for SASSA. Up until that time I was earning a reasonable income. I worked for myself and was not employed by a company. I did contract work for a number of companies. I have always paid my accounts fully within the time limit required and I have been paying my internet account without default. The last 4 months I received account statements which costing was not correct or in agreement with my Telkom rate as agreed when I took the contract. My standard rate for internet has been R559.00 for a very long time. I do not use landlines only my cell phone to contact anyone. Please see attached statements and invoices. Internet is my ONLY METHOD of communication with my family and a few friends (I don’t have many of those left, they have passed from this world). I cannot afford to pay more than R599.00 per month which is almost a quarter of my pension; leaving me not much to buy food for the month; I am already eating as little as possible; I have lost a lot of weight (which is great); but my health is not great as I don’t eat enough as I should, I have stopped eating meat 100%, it is too expensive; alas there is nothing I can do about it. Using the internet is my only method of communication. I need to pay a set price due to my limited access to finances (only SASSA). I was not informed in any way that the monthly payment would be changed. If I had been, I would have made alternative internet arrangements. Would it be such a serious issue if Telkom just charged me the agreed rate? Looking at the invoices there are some months I don’t even use as much as I am SUPPOSEDLY NOT ENTITLED TO. I would like a human being to deal with this AND TO CONTACT ME VIA CELLPHONE (first option) OR EMAIL (my cell phone number is ***) and not AI or any other whatsapp method, I am not very good with that sort of technology.