telkom sosial media data

Evey month im paying a thousand rand for this contract with my contract it says unlimited WhatsApp what I'm experiencing now is for four days without any WhatsApp service and if I will phone the call centre they just keep on saying they're working on the problem my whole family's got the same contract and theirs is working. At this stage I'm paying for something but I'm obviously not getting first they said it's gonna take 24 hours and just now 4 days later they say another 74 working hours this is ridiculously