Telkom sort your **** out!!!

Having a problem with my telkom contracts from December 2019.Someone opened an account using my name when I clarified that it wasn't me they advised me to open a case . So I opened a ***** case with them .Called time and time again to their call center and their shop but I see absolutely no results from them .. They keep debiting my account and I in turn keep calling their call center but they keep telling me that they are still investigating. How long does investigations take. I have given them 3 months but now its getting unbearable. I'm having to pay bank charges I have to keep going to the bank to reverse debits. It's totally unfair to me as a loyal customer