telkom sort it out

Good day

We are really struggling to get help on this, so hopefully this is going to work now.

We upgraded our telephones last year and have ported our numbers to a new provider. So need to cancel the services with Telkom as we are being charged for services we are not using. We also changed our internet to one of your mobile LTe deals and therefore don’t require our dsl line or the do broadband package. We have also had trudon here on numerous occasions to cancel the web and telephone directory services, but they seem to still be charging us for this as it still reflects on your account as a deduction.

So to sum up what we want to do, cancel the following ,including all services linked to it.Our Telkom account no is ********** 40001

********** 912 (this was just telephone) ********** 913(this was telephone and adsl ) ********** 930(this was dedicated fax) Web 2050 info3 iyp West rand yellow pages West rand white pages Yes i have registered for your online system to be able to cancel the service, but alas your system wont let me add the ported numbers as they dont appear to be valid. so now i sit in with a problem, how do i cancel a service that i cannot add, and it tells me to call the call center ,which i did multiple times , but its like playing tennis, as i just get passed around from one to the other with no resolve. Have been told to email ********** ,which i did,and get automated response with explanation to do it all online, have also mailed ********** but it does not exist anymore. have been to telkom shop ,only to be told numerous occasion that they cant help as the whole process has been moved to online. Now i ask how the hell am i supposed to get this done? Now we do however want to keep our email addresses ,believe you will set this up as a separate email. Please explain the process. And yes I have mailed the ********** but got no response.

**********

So please let me know what all is needed with this as this needs to be sorted out now. As I have been from department to department to try fix this.