TELKOM SOMERSET MALL HAS NO COMPASSION FOR CUSTOMERS!!!!!!

My phone's charging block broke, on 30July 2020 I went to my Telkom store in Somerset Mall.. I was told that the waiting period is 21-22 working days

Its October and I still don't have my phone. I've gone back to the store numerous times and the only answer I get is " I dont know when you will receive your phone back", " we don't phone the insurance company" I've asked consultants to ask the manager to call me back as I do not have sufficient time to keep going back to the store and no manager has called me back or even shown interest in my situation, I've called the 180 line and one of the consultants told me that there isn't anyone's number they can give me and if my phone is lost there is nothing they can do

This nonchalant attitude makes me wish I've never done business with Telkom, it's utterly disappointing that no one cares to follow up on customers issues, and that I've been to the store so many times and get the same answers, it's enough to drive anyone insane and it's so frustrating.

There is no direct line to the store and at this stage I'm completely defeated as no one cares to assist me

TELKOM YOUR CUSTOMERS SERVICE IS UTTERLY HORRIBLE!!!!! YOUR BUSINESS CARES ABOUT MONEY NOT PEOPLE AND ITS SEEN IN THE WAY YOUR FRONT LINE STAFF AND MANAGER DEAL WITH CUSTOMERS .. I consider myself a lady and I will not go to the store and make a scene that's beneath me

Giving them one star is too much credit for such poor service.