Telkom sold wrong deal but dont want to fix it.

Hi All

please note i have a contract of data with Telkom for years. On the 6/02/2025 I received a whatsup message from Thabang Tsehla advising me that my contract is due for an upgrade and forced me to upgrade to R369 for Unlimited and i told him its to expensive i would like to keep the deal i have but he told me the is ending but the Unlimited and its data one way. only to find out that the data stops working from 7PM which that wasnt said to me. When i called the person that helped me told me that i am on Unlimited off peak. went back to Thabang told him to change the package and he said its not possible as i have just upgrade but it can be done on the 7/05/2025 ended up Chatting to a lady called Zanele to try and help me, Now i cant upgrade to 180GP + 180GP for R369 no i cant have this deal i have to take a deal for R449 and i told Thabang its to much for data so i asked to talk to a manager or superviser for this matter he told me that's not possible as he is working from home and the only way to sort this out is for me to go to the shop and cancel and downgrade as the system wont allow him to downgrade me. the attitude and rude manners, he even called me MY GOOD MAN as if i am a man. and i always pay extra on my account and i am never late on my payment but this is the service i am getting.